Terms of Service

§ 1 Scope

These Terms of Service apply to all contracts between Ingo Christ, snaplounge, Luisenstraße 15, 44787 Bochum, Germany (hereinafter "Provider") and the customer (hereinafter "Customer") regarding the use of the platform snaplounge.app (hereinafter "Platform"). Deviating terms of the Customer are not recognized unless the Provider expressly agrees to their validity in writing.

§ 2 Service Description

(1) The Platform enables customers ("Hosts") to create digital event galleries to which guests can upload photos via QR code or link. The Provider supplies the technical infrastructure for hosting, storage, and downloading of photos.

(2) The exact scope of services depends on the package selected by the Customer (Free, Pro, Premium, Deluxe). Feature details for each package are described on the Platform's pricing page.

(3) The Provider reserves the right to further develop and modify the Platform at any time, provided this is reasonable for the Customer.

§ 2a Usage Limits and Fair Use Policy

(1) Each package includes defined usage limits for the maximum number of guests, photos, and videos per event, as well as a specified storage duration. Limits for guests, photos, and storage duration are listed on the Platform's pricing page. The following video limits apply per event: Premium package up to 2,000 videos, Deluxe package up to 6,000 videos. Packages without video functionality (Free, Pro) do not allow video uploads.

(2) Videos are limited to a maximum length of 20 seconds and a resolution of Full HD (1920×1080 pixels). The maximum number of videos applies per event (not per guest).

(3) Packages advertised as "unlimited guests" are subject to a fair use policy. They are intended for personal or business use at events. Using the Platform as a mass hosting service, for commercial redistribution of content, or for automated bulk uploads is not permitted.

(4) When the photo or video limits defined in the package are reached, further uploads are automatically blocked. Already uploaded content remains available until the storage period expires and will not be deleted.

(5) After expiration of the package-specific storage duration, event data will be automatically deleted within 30 days (see § 9).

§ 3 Contract Formation and Registration

(1) Use of the Platform requires registration with a valid email address. The Customer is obligated to provide truthful information and to keep their access credentials confidential.

(2) By booking a paid package, the Customer submits a binding offer. The contract is concluded upon receipt of the confirmation email or provision of the service.

§ 4 Prices and Payment

(1) The prices displayed on the Platform at the time of order apply. All prices are in Euros and are final prices including statutory VAT.

(2) Payment is processed via the payment service provider Stripe. Upon completion of payment, the selected package is activated immediately.

§ 5 Right of Withdrawal

(1) Consumers have a statutory right of withdrawal of 14 days from conclusion of the contract. The right of withdrawal expires prematurely if the Provider has begun performance of the contract after the Customer has expressly consented to the Provider beginning performance before expiration of the withdrawal period, and the Customer has confirmed their knowledge that they lose their right of withdrawal upon complete performance of the contract (§ 356 (5) German Civil Code). This consent is obtained during the booking process via a separate checkbox.

(2) The complete withdrawal policy — including start of the period, exercise, consequences of withdrawal, compensation for value, and the model withdrawal form — can be found on the page Right of Withdrawal. It forms part of these Terms; in case of doubt, the version published there applies.

§ 6 Usage Rights and Content

(1) The Customer and their guests retain all copyrights to uploaded photos and videos. The Customer grants the Provider a simple, time-limited right of use insofar as this is necessary for the provision of the service (storage, display, thumbnail generation, download).

(2) The Customer is responsible for ensuring that uploaded content does not infringe third-party rights and does not violate applicable law. The Provider is entitled to remove unlawful content without prior notice.

(3) The Customer indemnifies the Provider against all third-party claims arising from content uploaded by the Customer or their guests, including reasonable costs of legal defense.

§ 7 Host Obligations

(1) The Customer as host is responsible for informing guests before the event that:

• photos and videos will be uploaded via the Platform
• uploaded content may be visible to all event participants depending on gallery settings
• access to the gallery is via an event code/link, which does not constitute comprehensive access protection

(2) The Customer is responsible for ensuring that persons depicted in photos consent to being photographed and uploaded (right to one's own image). The Provider assumes no responsibility for this.

(3) The Customer is obligated to share the event code only with authorized persons. The Provider is not liable for unauthorized access to the gallery through sharing of the code.

(4) The Customer is obligated to use the Platform's moderation features to promptly remove inappropriate or unlawful content. The Provider supplies technical tools for this (manual moderation, AI content filter) but assumes no content review obligation.

(5) When using the event for business purposes (e.g., corporate events, social media content), the Customer is solely responsible for obtaining the required data protection consents from affected persons.

§ 8 Availability and Liability

(1) The Provider strives for uninterrupted availability of the Platform. However, there is no guarantee of uninterrupted accessibility. Maintenance work and technical disruptions may lead to temporary limitations.

(2) The Provider's liability is limited to intent and gross negligence. In cases of slight negligence, the Provider is only liable for breach of essential contractual obligations (cardinal obligations), limited to the typical, foreseeable damage.

(3) The Provider is not liable for content uploaded by users (hosts or guests). Responsibility for uploaded content lies with the respective uploader and the event host.

§ 9 Duration and Deletion

(1) The term of the respective package begins upon booking and ends after the period specified in the package description. After expiration, event data and photos will be deleted within 30 days unless the Customer books an extension.

(2) The Customer may request deletion of their account and associated data at any time by email to [email protected].

(3) Guests may request deletion of their uploaded photos from the host or directly by email to [email protected].

§ 10 Data Protection

Information on the processing of personal data can be found in our Privacy Policy.

§ 11 Final Provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive mandatory provisions of the law of the state in which the consumer has their habitual residence.

(2) Should individual provisions of these Terms be invalid, the validity of the remaining provisions shall remain unaffected.